Shipping Policy

At ERide Pro USA, we are committed to delivering your order quickly and securely.

Order Processing

All orders are processed within 1–2 business days after payment confirmation. Once your order has been processed, it will be prepared and shipped from our warehouse.

Shipping Time

We offer free standard shipping on all orders.

Estimated delivery time: 3–9 business days depending on your location and carrier availability.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number so you can monitor the delivery of your package.

Shipping Delays

While we work hard to ensure timely delivery, shipping times may occasionally be affected by factors beyond our control such as weather conditions, carrier delays, or high seasonal demand.

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Return & Refund Policy

We want you to be completely satisfied with your purchase.

Return Eligibility

Customers may request a return within 14 days of receiving their order.

To be eligible for a return, the item must:

• Be unused and in original condition

• Include all original packaging and accessories

Non-Returnable Items

The following items cannot be returned:

• Used products

• Items damaged by misuse

• Final sale or clearance items

Return Process

To initiate a return, please contact our support team with your order number and reason for return. Our team will provide instructions on how to return your item.

Refunds

Once the returned item has been received and inspected, refunds will be processed to the original payment method within 5–7 business days.

Shipping costs are non-refundable unless the return is due to a damaged or incorrect item.

Damaged or Incorrect Orders

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery so we can resolve the issue as quickly as possible.